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Mac OS Sequoia is arriving. Is DropBox ready?
Hi everyone, who remembers the chaos that happened last year with the Mac OS Sonoma update and all the issues we had with DropBox? There was a particular version that caused syncing to go haywire. I ...
There is an update, see https://help.dropbox.com/installs/macos-support-for-expected-changes.
If you still have trouble, disable the firewall. https://9to5mac.com/2024/09/19/security-bite-macos-sequoias-filewall-is-disrupting-security-tools-and-more/ says most users should not enable the firewall:
"Details are sparse at the moment, but a possible source of the issues is Sequoia’s current firewall. This is useful for managing connections on untrusted networks. If you’re an everyday user and not a security nut or part of an enterprise team, your firewall is likely already off. This is the default on Mac, as most users are on trusted networks anyway (Apple’s way of balancing usability and security)."
zmreso you're saying that the trend with Dropbox is to start working on new operating systems only once they're launched on the market, rather than during the beta versions?
I'm not sure what they're doing, but it's pretty clear that they hda their customers around an OS upgrade for the second year in a row, which seems to indicate a problem with learning and adjusting.
People saying that fixing the firewall fixes the problem: that's not the case for me. Dropbox fails to start for me and I'm on the latest.
I'm also wondering why Dropbox has nothing to say on this. It's kind of an important thing to communicate about. I've warned some others who use Dropbox much more heavily than I do that they should wait on upgrading to Sequoia for now. But that doesn't help those of us who've already upgraded.
- DBX_Pedro
Community Manager
Hi zmre ,
Thanks for getting in touch. We apologise and understand how frustrating it is to deal with a issue like this.
Does this issue persist for you? If it does can you please advise us on the error message please? We can take it from there.
It did start working for me again. Today I have that same error. I haven't yet rebooted so maybe some magic will happen there, but I noticed that Dropbox isn't in the list of File Providers under Extensions in system preferences. I believe this error is since a recent update and I suspect the fact that Dropbox is not in the list is the underlying culprit. Seems like your bootstrap should detect when it needs to re-add itself to this list for whatever reason. Dropping the application on top of the file providers list doesn't do anything so the app itself needs to deal with this.
Here's the excerpts (removing my private info) from the log referenced in the generic "couldn't start dropbox" dialog after launching dropbox:
bn.BUILD_KEY: Dropbox
bn.VERSION: 219.4.4463
bn.constants.WINDOWS_SHELL_EXT_VERSION: 77
bn.is_frozen: True
...
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 5994, in _setup_root_for_account
File "desktop/dropbox/client/main.py", line 6208, in _get_root_for_account
File "desktop/dropbox/sync_root/helpers.py", line 537, in get_root_for_account
File "desktop/dropbox/foundation/futures/basic.py", line 874, in result
File "../mac_arm64_dropbox_virtual_env/lib/python3.8/threading.py", line 890, in _bootstrap
File "../mac_arm64_dropbox_virtual_env/lib/python3.8/threading.py", line 932, in _bootstrap_inner
File "desktop/dropbox/db_thread.py", line 96, in run
File "<string>", line 1, in _x__db_thread__sleep_thread
File "desktop/dropbox/db_thread.py", line 36, in set_name_and_run
File "../mac_arm64_dropbox_virtual_env/lib/python3.8/threading.py", line 870, in run
File "desktop/dropbox/foundation/runtime/__init__.py", line 676, in decorated
File "desktop/dropbox/foundation/futures/sleep/__init__.py", line 163, in _run
File "desktop/dropbox/foundation/futures/basic.py", line 704, in set_result
File "desktop/dropbox/foundation/futures/basic.py", line 667, in _on_post
File "desktop/dropbox/foundation/futures/basic.py", line 1050, in _stage1
File "desktop/dropbox/foundation/futures/basic.py", line 421, in _then_callback
File "desktop/dropbox/foundation/futures/helpers.py", line 436, in <lambda>
File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 1043, in _get_mount_path
dropbox.mac.internal.MacError: [Errno 4097] Error Domain=NSCocoaErrorDomain Code=4097 "connection to service named com.apple.FileProvider" UserInfo={NSDebugDescription=connection to service named com.apple.FileProvider}- Jay
Dropbox Community Moderator
Hi zmre, thanks for the info. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.
- DBX_Pedro
Hi everyone,
We've notified our Engineering team that Dropbox is not starting on Sequoia for some users, and we are currently investigating. We may need to reach out to affected users. We'll provide an update here when we have more to share.
We greatly appreciate your understanding and patience over this period.My firewall is turned off. Dropbox would not start after upgrading to Sequoia. Reinstalling the app fixed the problem. Dropbox started and it is now syncing files.
