Forum Discussion

Nick_S's avatar
Nick_S
Explorer | Level 3
3 years ago

Mac OS Ventura - wrong folders size

After accepting updated File Provider API (https://help.dropbox.com/en-en/installs/macos-support-for-expected-changes) and installing the latest beta build for Mac OS on Mac OS Ventura now I can't se...
desktop
Mac
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the update here, Nick!

 

If you switch the files from online-only, to available offline, are you able to see the correct file sizes?

Nick_S's avatar
Nick_S
Explorer | Level 3
3 years ago

Hannah yes, after syncing them. But I'm asking not about the FILES, but about THE FOLDERS size.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Nick_S, thanks for the info, I'd recommend contacting the support team regarding this matter for them to investigate it further on their end.

    • battiman's avatar
      battiman
      Explorer | Level 4
      3 years ago

      Hi, Nick!

       

      Any progress on this that you care to share? I am not experiencing this issue on my machine, running Monterey 12.1, Dropbox version 170.4.5895, but I did see the same thing on my other laptop running Ventura (not on the Dropbox version though). After some digging and contact with the advanced support team at Dropbox I finally was informed that this was "expected behaviour" and it was caused by Apple's changes to the fie management system yada yada. I really fear having to be forced into updating my OS or Dropbox now as this would make Dropbox completely unusable for me and my business. I need to be able to see the file size of folders and files that are set to "online only".       

      • Nick_S's avatar
        Nick_S
        Explorer | Level 3
        3 years ago

        hi, battiman 

         

        Support advised simply to make the folders "offline" or to read this article (https://help.dropbox.com/sync/online-only-mac). And nothing about new file management system etc. Cool, isn't? 😆

         

        I really need to see the folders size and without this feature it will affect my work and business too ! 😡

         

         

    • Nick_S's avatar
      Nick_S
      Explorer | Level 3
      3 years ago

      hi, Jay )

       

      I've contacted to support and maximum which they could provide is...to read this article https://help.dropbox.com/sync/online-only-mac.

       

      Now to see the folders size I simply need to...make them offline. 🤣

       

      C'MON !!! REALLY??? 😡

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi all! 

         

        We are currently looking into this, and we'll share any update with you here, once we have them. 

         

        Thank you! 

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