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RAChalmers's avatar
RAChalmers
Helpful | Level 6
3 years ago
Solved

MacM2 Mini won't continue install past Setup Video & Mic

It gets to the part where it wants to allow access to the microphone and video camera. It hangs onscreen and I have to reboot to shut it all down. I have had to delete the app to stop it starting up automatically.

M2 Mac Mini

desktop
Install
Mac
Setting up the apps
  • Walter's avatar
    Walter
    3 years ago

    Hey RAChalmers, sorry to jump in here, but I just wanted to mention that the team is aware of this issue and are working on it.

     

    We'll let you know more as soon as we have an update. Thanks for your patience. 

7 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey RAChalmers, sorry to hear about this.

     

    Could you try the offline installer from this page directly and let me know how it goes?

     

    Thanks!

  • RAChalmers's avatar
    RAChalmers
    Helpful | Level 6
    3 years ago
    It’s the Dropbox Capture that won’t install. Dropbox itself is fine.
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi RAChalmers, could you confirm what OS you're running on your device?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Could you try uninstalling the app, deleting the installer completely, and using a a different browser to download and install the app?

  • RAChalmers's avatar
    RAChalmers
    Helpful | Level 6
    3 years ago
    It’s the Dropbox Capture that won’t install. So I can’t uninstall it because it’s not installed. It won’t install.
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey RAChalmers, sorry to jump in here, but I just wanted to mention that the team is aware of this issue and are working on it.

     

    We'll let you know more as soon as we have an update. Thanks for your patience. 

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