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Forum Discussion

tvmunforgettable's avatar
tvmunforgettable
New member | Level 2
4 years ago
Solved

MacOS Monterey 12.5 won't install Dropbox?

New macbook arrived.. but I can't seem to install dropbox locally. (Have web access) but wanted to add folder to my finder (as before) so that I have local access to all of my files.  The installer...
desktop
Install
Mac
Setting up the apps
  • Hannah's avatar
    Hannah
    4 years ago

    Hey tvmunforgettable, thanks for bringing this to our attention.

     

    Can you try to install the Dropbox application, using the offline installer, to see if that helps?

     

    Keep me posted.

fhussar's avatar
fhussar
Explorer | Level 3
4 years ago

I think I have the same issue. Upgraded to Monterey (12.6.1) and when I try to open Dropbox now, instead of the app opening, my Drive opens with Dropbox listed on the sidebar...I've tried Security and Privacy and grated Full Disk Access, but still no joy...what next? I can still access Dropbox on the web, but I've always been able to open the app on my iMac...any help will be appreciated. Thanks in advance.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey fhussar, thanks for the nudge here and sorry to see you're having trouble.

 

Do you see the small Dropbox icon in your menu bar, or is it not there?

 

If you see it, can you please hover over it with your mouse and let us know what you see?

  • fhussar's avatar
    fhussar
    Explorer | Level 3
    4 years ago

    Thanks for your reply...when I hover over the icon I see " Dropbox 162.4.5419 Up to Date"

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi fhussar, you mentioned that your drive opens with Dropbox listed on the sidebar. Can you send me a couple of screenshots, demonstrating what you described? 

      • fhussar's avatar
        fhussar
        Explorer | Level 3
        4 years ago

        the icon...click on it and I normally choose the "folder" icon..

        ..but instead of the app opening like it always has, my Drive opens, with Dropbox in the sidebar...why won't the app open?

         

        thanks for your help...in advance

         

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