Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

PaulSon's avatar
PaulSon
Helpful | Level 6
3 years ago

MacOS Sonoma 14.1 constant high CPU by process DropboxFileProvider

I'm using the latest version of Dropbox (v186.4.2607) on my MacBook Pro (2,4 GHz 8-Core Intel Core i9) that is running macOS Sonoma 14.1. Lately I've noticed that Dropbox is having a high cpu (150 -...
desktop
Dropbox Plus
Mac
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi PaulSon, in that case, can I send you an email, in order for us to have a closer look into this?

PaulSon's avatar
PaulSon
Helpful | Level 6
3 years ago

Hi Megan

Yes you can send me an email. Anything that helps to solve this issue is welcome.

Today I noticed that 3 files are probably causing the problem.
These 3 files won't sync every time after all the other files are synced.
I only know that there are 3 files. Can I somehow found out the names and the location of these 3 files?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey guys, I just sent you both an email! 

     

    I'll see you there, thank you!

    • roundcolour's avatar
      roundcolour
      Explorer | Level 4
      3 years ago

      I have the same problem, is there a solution to this? It has started happening since upgrading from MacOS Monterey to Sonoma.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!