Forum Discussion

nipnip's avatar
nipnip
Helpful | Level 6
12 months ago

"Make available offline" option is not working on folder level on Mac OS Sequoia 15.1.1

Hi, On macOS Sequoia 15.1.1, the following menu on folder : "make available offline" (my translation from french) is not working. I would have to select it on each file to get it available offline....
desktop
Mac
sync
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Hmm, perhaps the image is too large; can you add them to your Dropbox and send us a shared link instead?

nipnip's avatar
nipnip
Helpful | Level 6
12 months ago

I can see that my former answer does not appear. Here is the link again with the screenshots : https://www.dropbox.com/scl/fo/lvk4o8s0d0la1yyxg67ay/AEu9IH11kHLu-OtUz1W43sM?rlkey=5iqmogme58dzwdyrecoc21viu&dl=0

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hi nipnip, when did you first notice this behavior?

    Also, if you try to select all the content inside a folder (Command-A), and right-click on one of the selected items, do you have the option to make files available offline?

    Since we can't open the link on our end (it seems that it has restricted access or settings) can you clarify that you're actually clicking on the folder you want to make available offline? If you have the time, please make sure you're using these steps when creating the link. 

    Can we reach out via e-mail if need be to take a closer look into this?

    • nipnip's avatar
      nipnip
      Helpful | Level 6
      12 months ago

      Hi Megan, 

      I am afraid it has always been like that. 

      I do have the option when selecting all, but it will not be efficient. I have to open a file to get it downloaded...

      You can use e-mail to go further, thank you.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        12 months ago

        Thanks, nipnip, happy new year!

        I just emailed you, so we'll continue there.

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