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maritimeseven's avatar
maritimeseven
Explorer | Level 4
8 years ago

ManagedClient process consumes so much memory it causes a kernel panic

Starting about a month ago, the macOS Dropbox app has started consuming an abnormal amount of memory by way of the ManagedClient process. It'll climb to over 10GB of memory (not disk space) and event...
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maritimeseven's avatar
maritimeseven
Explorer | Level 4
8 years ago

Thanks for the reply! 

I've tried those steps (including checking for symlinks) and I'm still faced with this issue. In the screenshot below, you'll see the ManagedClient process running. It's up to 4.05 GB in that image and is already up to 4.64 GB as of typing this reply.

The process will disappear if I quit the Dropbox app.

 

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 years ago

Thanks for the swift response and screenshot maritimeseven - most obliged!

From what I can tell this issue is not related to Dropbox whatsoever as this process (i.e. the "ManagedClient" one) is not coming from us. 

Just to make sure and isolate this issue, could you please try quitting the Dropbox application by using the following steps? 

  • Click the Dropbox icon in your menu bar
  • Click on the gear icon :gear: in the Notifications panel and select "Quit Dropbox"

Should the problem persist when Dropbox is completely closed, this suggests that the cause is related to something outside of the Dropbox application. You may want to check other applications or components of your Operating System that could be causing this.

In any case, please keep me posted on your findings. Thanks!

  • maritimeseven's avatar
    maritimeseven
    Explorer | Level 4
    8 years ago

    Excellent. I did quit the Dropbox app which keeping Activity Monitor open. About 5 seconds after quitting the Dropbox app, the ManagedClient process disappeared completely from Activity Monitor. 

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      8 years ago

      Funny thing what you mention maritimeseven - would it be OK if I reached out to you via email to the address you use for your profile here so we can look into this together with all of my tools available? 

      • maritimeseven's avatar
        maritimeseven
        Explorer | Level 4
        8 years ago

        Yes absolutely. Reach out anytime. Thanks!

    • emclain's avatar
      emclain
      New member | Level 2
      8 years ago

      I just had a very similar experience... ManagedClient was using 8 GB of memory.  I quit Dropbox and ManagedClient disappeared.  Thanks @maritimeseven !

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