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ManagedClient process consumes so much memory it causes a kernel panic
Starting about a month ago, the macOS Dropbox app has started consuming an abnormal amount of memory by way of the ManagedClient process. It'll climb to over 10GB of memory (not disk space) and event...
Excellent. I did quit the Dropbox app which keeping Activity Monitor open. About 5 seconds after quitting the Dropbox app, the ManagedClient process disappeared completely from Activity Monitor.
Walter
Dropbox Community Moderator
Dropbox Community ModeratorFunny thing what you mention maritimeseven - would it be OK if I reached out to you via email to the address you use for your profile here so we can look into this together with all of my tools available?
Yes absolutely. Reach out anytime. Thanks!
- Walter
Roger that maritimeseven!
I just sent you an email so we can have a further look into this.
Check your inbox for my message and we will take it from there.
Thanks for your patience and cooperation so far.
Cheers!
I'm experiencing the same issue - quitting dropbox removes the ManagedClient process, but as soon as Dropbox restarts the process starts up again and the RAM starts growing at a rapid pace (between 30 and 300 MB every 5-10 seconds).
Every few minutes it grows over 11 GB of RAM and throws up an OS 'out of application memory' warning and eventually kills and restarts the process.
It is very disruptive!
- Walter
Hey guys (emclain & Dom4), sorry to hear you're facing this issue on your Mac devices.
Can you please let me know if you've gone through the article I've mentioned in a previous comment? (https://help.dropbox.com/desktop-web/high-cpu-usage)
Could you also try re-installing our software using the offline installer for our latest stable version as found below and let me know if you're still seeing this behavior?
https://www.dropboxforum.com/t5/Desktop-client-builds/Stable-Build-69-4-102/m-p/335356#M5235
Keep me posted fellas!
Hi Walter,
Thanks for responding.
I've followed both sets of instructions - but no change in behavior.
I've also more aggressively utilized selective sync to reduce the volume of files on my machine. It is currently under 250,000 files (it was above to 280,000 before). I've been monitoring the process activity throughout the day and it hasn't made any material difference to the rate at which RAM increases.
Thanks,
Dom
