Forum Discussion

maritimeseven's avatar
maritimeseven
Explorer | Level 4
8 years ago

ManagedClient process consumes so much memory it causes a kernel panic

Starting about a month ago, the macOS Dropbox app has started consuming an abnormal amount of memory by way of the ManagedClient process. It'll climb to over 10GB of memory (not disk space) and event...
desktop
Error Messages
Mac
Setting up the apps
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 years ago

Funny thing what you mention maritimeseven - would it be OK if I reached out to you via email to the address you use for your profile here so we can look into this together with all of my tools available? 

Dom4's avatar
Dom4
New member | Level 2
7 years ago

I'm experiencing the same issue - quitting dropbox removes the ManagedClient process, but as soon as Dropbox restarts the process starts up again and the RAM starts growing at a rapid pace (between 30 and 300 MB every 5-10 seconds).

Every few minutes it grows over 11 GB of RAM and throws up an OS 'out of application memory' warning and eventually kills and restarts the process.

It is very disruptive!

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago

    Hey guys (emclain  & Dom4), sorry to hear you're facing this issue on your Mac devices. 

    Can you please let me know if you've gone through the article I've mentioned in a previous comment? (https://help.dropbox.com/desktop-web/high-cpu-usage)

    Could you also try re-installing our software using the offline installer for our latest stable version as found below and let me know if you're still seeing this behavior? 

    https://www.dropboxforum.com/t5/Desktop-client-builds/Stable-Build-69-4-102/m-p/335356#M5235

    Keep me posted fellas!

    • Dom4's avatar
      Dom4
      New member | Level 2
      7 years ago

      Hi Walter,

      Thanks for responding.

      I've followed both sets of instructions - but no change in behavior. 

      I've also more aggressively utilized selective sync to reduce the volume of files on my machine. It is currently under 250,000 files (it was above to 280,000 before). I've been monitoring the process activity throughout the day and it hasn't made any material difference to the rate at which RAM increases. 

      Thanks,

      Dom

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        7 years ago

        Thanks for the additional information Dom  - much appreciated!

        We've passed your comments to your existing ticket so we can have all the relevant information under the same place.  I can also see that a member of our team has responded with some additional troubleshooting steps for you.

        Spoiler
        If you're not seeing their email, I'd suggest checking with your Team's admin for further details. 

        I still don't believe this is coming from us but let's see what our experts have to say first!

        In any case, please keep me posted on your progress. 

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