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Migrated to new MacBook Air results in 11 unsynced files and slow MS Word.
A few weeks ago I migrated from an old Intel MacBook Air (machine no longer available) to an M3 MacBook Air using Migration Assistant. I am currently running Sonoma 14.5 and Dropbox 203.4.4857. I am ...
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey markelp!
Would you mind clarifying your app's current syncing status, please? If you could send me a screenshot of that, I'd definitely appreciate the visual.
You also mentioned that the app asks for your password each time. Have you made sure that the app has been installed with admin rights?
As for the little test we tried with Word, I'm assuming you didn't have any issues while Dropbox wasn't running right? In this case, we might need to have a closer look into this to see what might be causing it. Does this happen with all of your Word documents?
Lastly, I could guide you as to how you can uninstall Dropbox from your device. Once the process is done, you can go ahead and delete your local Dropbox folder. Once that's done you will simply go ahead and re-install the app and allow for your content to sync to your device.
1) Would you mind clarifying your app's current syncing status, please? If you could send me a screenshot of that, I'd definitely appreciate the visual.
I have attached screenshots of the drop down from the menubar icon showing "Syncing 3 files" (which has remained this way since I logged out and back in per the instructions above - it used to be "Syncing 11 files") and the Sync Issues screen showing "No issues".
2) You also mentioned that the app asks for your password each time. Have you made sure that the app has been installed with admin rights?
I installed it as I do all apps without anything special/different. I entered the admin password as requested during install and subsequent requests. There is only one user on the Mac. I assume it is installed with Admin privileges.
I have attached the screenshot of the dialog that is presented each time the Dropbox app is launched after reboot or quit. Note, this also triggers a re-sync of all files which takes about 15 minutes to scan through the 49,000 files and ends with the "Syncing 3 files" mentioned above.
3) As for the little test we tried with Word, I'm assuming you didn't have any issues while Dropbox wasn't running right? In this case, we might need to have a closer look into this to see what might be causing it. Does this happen with all of your Word documents?
It happens when editing a Word document that is also synced with Dropbox. It the slowdown seems to occur more often when "Track Changes" is on in Word, but I haven't tested it extensively. The issue does NOT occur when I quit the Dropbox app prior to opening the Word document.
4) Lastly, I could guide you as to how you can uninstall Dropbox from your device. Once the process is done, you can go ahead and delete your local Dropbox folder. Once that's done you will simply go ahead and re-install the app and allow for your content to sync to your device.
I have not done this yet. I'd rather understand and resolve the issues in #1-3 above before I attempt a delete/reinstall.
Thank you.
