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Forum Discussion

thegarnishment's avatar
thegarnishment
Explorer | Level 4
4 years ago
Solved

Missing Dropbox Widget on OnePlus 10 Pro

Hey, I just got a new phone, a OnePlus 10 Pro, running the newest version of Android. I don't have any Dropbox widgets and I can't fine any other way to make a shortcut - anyone else having this issu...
Android
Mobile
  • Walter's avatar
    Walter
    3 years ago

    Hi thegarnishment & saffyre9. 

     

    Apologies for the late response here, however, we needed to confirm some information with our team.  

     

    Due to a change in the OnePlus platform, we had to change how to display shortcuts. 

     

    An update to introduce app shortcuts by long pressing the app icon will roll out to users in the coming month or two.

     

    I know this is not much, but I hope it helps. 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey thegarnishment, sorry to jump in here.

 

Could you try locating the Dropbox mobile app's icon on your phone's home screen? 

 

Once you find that, hold your finger on it and select the 'Widget' option that comes up. From there, select your Dropbox Folder and then navigate to the folder you'd like to have a shortcut for. 

 

You should then be able to find your shortcut to the selected folder in your home screen as well. 

 

Let me know if this helps!

thegarnishment's avatar
thegarnishment
Explorer | Level 4
4 years ago

Thanks Walter, unfortunately, I don't have a "Widgets" option when I hold down on the app icon (see attached image). I think it's a OnePlus issue, as it's not running "pure" Android. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    When you say not "pure" Android, can you elaborate a tad thegarnishment?

     

    What's the exact version of your device's OS? 

    • thegarnishment's avatar
      thegarnishment
      Explorer | Level 4
      4 years ago

      Hey Walter, the OnePlus 10 Pro currently is running OxygenOS13, which is based on Android 13 but from what I understand different from Android 13 that you would find on a Pixel. 

      • saffyre9's avatar
        saffyre9
        New member | Level 2
        3 years ago

        My OnePlus 7T had an update to Oxygen OS 12 this week that introduced this bug for me as well. Has anyone found a solution?

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