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Forum Discussion

PeterLM's avatar
PeterLM
Helpful | Level 5
4 years ago
Solved

Missing the Dropbox context menus in Mac Finder

Hi everyone - I have been a Dropbox Professional user for about 3 years and 9 years with Dropbox altogether so I have really benefitted from it but recently, a feature I have used alot, the Dropbox M...
desktop
Dropbox Plus
Dropbox Pro
Mac
Setting up the apps
sync
  • PeterLM's avatar
    PeterLM
    4 years ago

    Walter-after days of searching, support tickets with Dropbox, your simple observation made me think I should clear all cookies, cache and browsing history and it fixed it!! Thanks so much for your comment. Peter

britt p.2's avatar
britt p.2
Explorer | Level 4
4 years ago

I have had the same problem: the non-existing contextual menu. Sadly the cache solution worked only for one interaction and then not anymore. Dropbox support does not seem to understand my problem at all and the answers I get are not helpful. Are there any other solutions to help me get my contextual menu back? I am on a MacBook Pro (13-inch, M1, 2020) and running the blasted MacOs Monterey version 12.3.1.

PeterLM's avatar
PeterLM
Helpful | Level 5
4 years ago

Mine has worked perfectly ever since I cleared all cookies, cache, history etc. Perhaps try clearing everything? Good luck!

  • YuliG's avatar
    YuliG
    Helpful | Level 5
    4 years ago

    Hi Peter,

    I am habing the same problem. Can I just clarify what cash/cookies/browsing history you cleared? For your browser? Safari? Chrome?

    And if you indeed meant the browser cash - do you know why that affected the finder context menus?

    Also, Have you tried reinstalling dropbox? I mean of the original user.

    Thanks a lot!

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hey YuliG, sorry to jump in here, are you still having issues with this?

       

      If so, please provide some additional information and let us know any troubleshooting you might have performed thus far. 

       

      Thanks so much!

      • YuliG's avatar
        YuliG
        Helpful | Level 5
        4 years ago

        Hi Walter 🙂

        Thanks a lot for jumping in!!!

         

        This was the first post I found about the problem, so I haven't tried any troubleshooting yet.

        I am running Dropbox on MacOs Monterey (Macbook Pro 13'' 2015).

        My Dropbox does not launch after a reboot, and I quit it and start it a lot between reboots.

        I can't remember the last time I saw dropbox icons on my files and folders - to the point that I am not sure if you've cancelled them. Lately, I've noticed the dropbox context menus were gone as well.

        I can't think of anything I might have installed that might be interfering with dropbox, but I guess that doesn't mean it does not exist. Not sure what other data you might need, but if you tell me I'll provide it:)

         

        Thanks again!!!

        Yuli

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