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PeterLM's avatar
PeterLM
Helpful | Level 5
4 years ago
Solved

Missing the Dropbox context menus in Mac Finder

Hi everyone - I have been a Dropbox Professional user for about 3 years and 9 years with Dropbox altogether so I have really benefitted from it but recently, a feature I have used alot, the Dropbox M...
desktop
Dropbox Plus
Dropbox Pro
Mac
Setting up the apps
sync
  • PeterLM's avatar
    PeterLM
    4 years ago

    Walter-after days of searching, support tickets with Dropbox, your simple observation made me think I should clear all cookies, cache and browsing history and it fixed it!! Thanks so much for your comment. Peter

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi jmerk1, welcome to our Community!

 

In regards to the context menu, have you tried rebooting your device at all? Also what do you see when you right click on a file, or folder in Dropbox? 

 

Feel free to send me screenshots, so I can have visual on this. 

 

As for the Backup, you can see how to disable it, following these steps. 

 

If you have any questions, let me know. 

jmerk1's avatar
jmerk1
New member | Level 2
4 years ago

Thanks Megan. That's what I did and the contextual menu is back. Weird thing was that while I didn't have it, I tried to get a link through the webside. When accessing through Chrome, I got to the main Dropbox, but when I selected any of the folder, I got to the "Dropbox Backup" site, which wouldn't let me get any link. I DON"T want to Back up Dropbox, which is a waste of space. Is there a way to turn that stupid thing off? I tried all the self help tabs, but weren't able to grab a link to share the file...Any help would be appreciated. 


John

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Thanks for the speedy reply, jmerk1!

     

    You can't share content, because the backup feature is enabled. Due to security reasons, that isn't currently possible. 

     

    Have you followed the Help Center steps I provided above as to how you can disable it? 

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