Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

Jill G.10's avatar
Jill G.10
New member | Level 2
1 month ago
Solved

Mobile app on iOS frozen due to an ad pop-up

hi, I have recently found that when opening my dropbox app on my iPhone 16 pro, after about 5 secs the screen is filled with the dropbox advert 'Try the best of Dropbox for free' this covers the wh...
GUI
iOS
Mobile
  • Hannah's avatar
    Hannah
    1 month ago

    Hi there, Jill G.10, thanks for bringing this to our attention.

    That's pretty strange indeed; can you open the app, tap on "account", then on the gear icon and then on "clear cache" to see if that helps?

    If not, try deleting the app altogether and then reinstalling it.

    Let me know how it goes!

Rich's avatar
Rich
Icon for Super User II rankSuper User II
1 month ago
Jill G.10 wrote:

... the screen is filled with the dropbox advert 'Try the best of Dropbox for free' this covers the whole screen and there is no way of shutting it down.

Since the ad is cut off on the bottom, have you tried scrolling it up to see if there's a way to dismiss it? Failing that, it looks like you may have your display zoomed in for larger text. Try setting it back to normal and see if the full ad is displayed, with an option to dismiss it.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!