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Jill G.10's avatar
Jill G.10
New member | Level 2
1 month ago
Solved

Mobile app on iOS frozen due to an ad pop-up

hi, I have recently found that when opening my dropbox app on my iPhone 16 pro, after about 5 secs the screen is filled with the dropbox advert 'Try the best of Dropbox for free' this covers the wh...
GUI
iOS
Mobile
  • Hannah's avatar
    Hannah
    1 month ago

    Hi there, Jill G.10, thanks for bringing this to our attention.

    That's pretty strange indeed; can you open the app, tap on "account", then on the gear icon and then on "clear cache" to see if that helps?

    If not, try deleting the app altogether and then reinstalling it.

    Let me know how it goes!

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hi there, Jill G.10, thanks for bringing this to our attention.

That's pretty strange indeed; can you open the app, tap on "account", then on the gear icon and then on "clear cache" to see if that helps?

If not, try deleting the app altogether and then reinstalling it.

Let me know how it goes!

Jill G.10's avatar
Jill G.10
New member | Level 2
1 month ago

Hi,

I ended up uninstalling the app as you suggested and waiting a while to reinstall it, so far it appears to have solved the problem. 🤞 Thanks for your help.

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