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EricTabet's avatar
EricTabet
New member | Level 1
2 years ago

My Dropbox app is stuck at "Connecting" and I can't use compatibility mode either.

Hello, I have seen numerous/old threads on this "Unable to connect to internet" issue when launching the DropBox client but still no luck after multiple attempts. I use Windows 10 and everything ...
desktop
Error Messages
windows
EricTabet's avatar
EricTabet
New member | Level 1
2 years ago

Hello Nancy,

Thanks for the follow-up. 

The alert when launching Dropbox is this one (pardon my French)

I have reinstalled it fresh right before taking the screenshot.

The version is this one:

It is obviously not syncing right now (stuck on "Starting...")

If I switch it to compatibility mode, then it works well and syncs files but then I get the following pop-up:

Which says that it runs in compatibility mode and the two choices are to continue or disable compatibility mode.

If I select "Disable" I go back to the beginning (no longer syncing). And if I click "Continue", I then get:

And the only option is to quit Dropbox.

So this seems like an endless loop.

Over the past couple of days, I have upgrade to Windows 11, hoping this would resolve it, but as you can see the issue remains exactly like it was on Windows 10.

Here is a screenshot of the OS I'm running:

Please let me know if I can provide more to allow resolution.

Thanks for your help

Eric

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