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EricTabet's avatar
EricTabet
New member | Level 1
2 years ago

My Dropbox app is stuck at "Connecting" and I can't use compatibility mode either.

Hello, I have seen numerous/old threads on this "Unable to connect to internet" issue when launching the DropBox client but still no luck after multiple attempts. I use Windows 10 and everything ...
desktop
Error Messages
windows
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Sorry for the late reply EricTabet

It seems due to the changes on our community's surface, your messages were a bit delayed. 

Can you please also clarify if you're able to access your files from your Dropbox account online without issues? I'm assuming yes, correct?

Have you taken a look at these steps, by any chance? 

Also hello there mitgeek🙂

Can you clarify your OS, along with the version of our app that you're ustheseing, please?

Thanks!

mitgeek's avatar
mitgeek
New member | Level 2
2 years ago

I’m on Windows 11 Pro.  I had Dropbox support help me today - but all we did was uninstall and install the latest version 213.something.  

I had my IT department at my work troubleshoot this and if we reverted to DropboxApp v 210.5.4894 the app connects, appears alive and nominal, attempts to sync files, but then shuts down and the app no longer appears in the system tray.  When we goto relaunch Dropbox it’s now the updated version.  So maybe the app is updating itself?

We also concluded this is not a firewall issue as no updates were done in these past few days.  Windows had a security patch a week ago.  But nothing else.

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