My Dropbox app is stuck at "Connecting" and I can't use compatibility mode either.

HelloMegan 

Yes, I confirm that I can access my files from the web site fine, I can even access them from a Mac but just not on Windows.

i tried all the steps in the post you linked and in many other posts. I tried advanced reinstall as well, fully disable all antivirus and even safe mode with network and new user session. It just won’t connect.

Again, because it connects fine when in compatibility mode (just until it quits with the message, that is…) it is clear that the issue is not the firewall or antivirus because it would also block it in compatibility mode if that was the issue.

So the problem lies inside DropBox client itself. Please can you escalate so a resolution can be found? Given the number of posts and persons who have the issue, it would be good that true network troubleshooting could be performed by your team to understand the bug and find a solution.

i remain available to share logs or wireshark session or TLS/SSL negotiations or whatever else…

Thanks

Eric