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Forum Discussion

EricTabet's avatar
EricTabet
New member | Level 1
2 years ago

My Dropbox app is stuck at "Connecting" and I can't use compatibility mode either.

Hello, I have seen numerous/old threads on this "Unable to connect to internet" issue when launching the DropBox client but still no luck after multiple attempts. I use Windows 10 and everything ...
desktop
Error Messages
windows
mitgeek's avatar
mitgeek
New member | Level 2
2 years ago

I agree - the problem appears to be with latest version of Dropbox.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey mitgeek, thanks for updating us.

Can you also give us the ticket number for your communication with our support team, so we can take a look?

  • mitgeek's avatar
    mitgeek
    New member | Level 2
    12 months ago

    Ticket#:  24550189

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      12 months ago

      Thanks for sending us your ticket number, mitgeek! I checked it on my end and could locate your convo with our support team. 

      I’ve left them an internal note on your behalf too, so that they may reach back to you soon.

      • EricTabet's avatar
        EricTabet
        New member | Level 1
        12 months ago

        I wouldn't mind being contacted as well, or provided with the fix/solution, hoping that it is the same cause. I have other users around me sharing the same problem since compatibility mode is no longer an option.

        Thanks.

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