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EricTabet's avatar
EricTabet
New member | Level 1
1 year ago

My Dropbox app is stuck at "Connecting" and I can't use compatibility mode either.

Hello, I have seen numerous/old threads on this "Unable to connect to internet" issue when launching the DropBox client but still no luck after multiple attempts. I use Windows 10 and everything ...
desktop
Error Messages
windows
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey mitgeek, thanks for updating us.

Can you also give us the ticket number for your communication with our support team, so we can take a look?

mitgeek's avatar
mitgeek
New member | Level 2
1 year ago

Ticket#:  24550189

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Thanks for sending us your ticket number, mitgeek! I checked it on my end and could locate your convo with our support team. 

    I’ve left them an internal note on your behalf too, so that they may reach back to you soon.

    • EricTabet's avatar
      EricTabet
      New member | Level 1
      1 year ago

      I wouldn't mind being contacted as well, or provided with the fix/solution, hoping that it is the same cause. I have other users around me sharing the same problem since compatibility mode is no longer an option.

      Thanks.

      • log1t3's avatar
        log1t3
        New member | Level 1
        1 year ago

        EricTabetmitgeekDid you get the solution or fix to this problem?

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