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Forum Discussion

EricTabet's avatar
EricTabet
New member | Level 1
2 years ago

My Dropbox app is stuck at "Connecting" and I can't use compatibility mode either.

Hello, I have seen numerous/old threads on this "Unable to connect to internet" issue when launching the DropBox client but still no luck after multiple attempts. I use Windows 10 and everything ...
desktop
Error Messages
windows
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Thanks for sending us your ticket number, mitgeek! I checked it on my end and could locate your convo with our support team. 

I’ve left them an internal note on your behalf too, so that they may reach back to you soon.

EricTabet's avatar
EricTabet
New member | Level 1
12 months ago

I wouldn't mind being contacted as well, or provided with the fix/solution, hoping that it is the same cause. I have other users around me sharing the same problem since compatibility mode is no longer an option.

Thanks.

  • log1t3's avatar
    log1t3
    New member | Level 1
    12 months ago

    EricTabetmitgeekDid you get the solution or fix to this problem?

  • EricTabet's avatar
    EricTabet
    New member | Level 1
    12 months ago

    Absolutely not. 
    And nobody contacted me despite providing all the screenshots I was asked for.
    This is getting very frustrating.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hi EricTabet, I just created a ticket on my end for you, I

  • mitgeek's avatar
    mitgeek
    New member | Level 2
    12 months ago

    No my Windows 11 machine is still stuck.  Dropbox support staff is still trying to help me.  We have tried Advanced Reinstall but same issue - stuck in "Starting" with greyed out icon in System tray.   I did notice that when I downloaded the installer it downloaded v213.4.4597.  Last week, I was downloading v215.something.  

    I've also tried running it in compatibility mode for Win7 or Win8 and same issue.  

  • EricTabet's avatar
    EricTabet
    New member | Level 1
    11 months ago

    No. Support has still *not* resolved the issue.

    They keep asking me for more info/attempts which I already provided in this post.

    Very disappointing to not being able to use Dropbox on a simple Windows 11 machine.

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