Forum Discussion

thomasweil's avatar
thomasweil
New member | Level 2
2 years ago

My files have no sync icons, why?

Hello, none of my files uploaded on dropbox have synchronization icons. I tried as advised on the site to close all applications other than Dropbox, then quit and relaunched the Dropbox desktop app...
desktop
GUI
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi thomasweil, thanks for bringing this to our attention.

 

Is the Dropbox desktop application currently running and syncing normally? What OS version are you running?

 

Could you attach a screenshot showing the desktop app open on your device?

 

This will help me to assist further!

thomasweil's avatar
thomasweil
New member | Level 2
2 years ago

Hello Jay,

 

my computer is on OS Ventura 13.4.1 (22F82)

the dropbox is syncing normally yes, here is a caption where you can see the absence of icons (on the left side and the running app on the right hand side

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the image, could you try changing the Finder view to see if the list view shows the sync icons?

    • thomasweil's avatar
      thomasweil
      New member | Level 2
      2 years ago

      do you mean witching from list to colomn ect?

       I tried it but it doesn't help

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Yes, please switch to the 'liste' option on that image you posted, and let me know if you can see any sync icons. A screenshot showing that would help too.

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