Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

12volts's avatar
12volts
Helpful | Level 5
2 years ago
Solved

My Windows syncing status shows "updating 2 files" for weeks.

Have Dropbox app on Desktop (windows). It has been showing sync for weeks. When I click on the tray icon it says "updating 2 files" I have no idea what the 2  files are. Since that started I have several folders with the blue sync icon that are not syncing. I turned off firewall, rebooted, shutdown dropbox and restarted with same issues. What happened?

 

 

desktop
Dropbox Pro
windows
  • 12volts's avatar
    12volts
    2 years ago

    After 2 days of indexing it finally fixed itself. Logging out and back in fixed the issue.

    Thanks!!!!

3 Replies

Replies have been turned off for this discussion
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey there, 12volts, I hope you're doing well!

     

    Can you check the version of your app, and let me know? 

     

    You can do this by locating your small Dropbox icon, next to your WiFi on your task bar, and hovering your mouse there. 

     

    Have you also tried logging out of the app, and then back in? 

     

    Keep me posted! 

  • 12volts's avatar
    12volts
    Helpful | Level 5
    2 years ago

    After 2 days of indexing it finally fixed itself. Logging out and back in fixed the issue.

    Thanks!!!!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey 12volts, thanks for the heads up!

     

    Give us a shout if you need anything else! 😊

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions