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ianmh's avatar
ianmh
Helpful | Level 6
3 years ago
Solved

New icon showing up in macOS dock

Today, a Dropbox icon appeared in my dock that wasn't there before.  Does anyone know a way to disable it and go back to the old behavior, where the only Dropbox UI was the menu item?
desktop
Mac
  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi Everybody,

     

    We have resolved this issue. Quit and relaunch your Dropbox app to remove the icon from your dock. In some cases, caching issues require a second quit and relaunch. Please let us know if this issue persists and I will pass that information onto the appropriate team.

     

    Regards,

    Ben

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey ianmh, thanks for your post.

 

Does this icon take you to your Dropbox folder, when clicked on?

 

If so, that's actually the normal behavior of the Dropbox app and it can't be disabled through Dropbox.

 

Perhaps there's a way to hide the icon through your OS settings.

 

Let me know how it goes.

  • ianmh's avatar
    ianmh
    Helpful | Level 6
    3 years ago

    Thanks for the reply.  Let me be clear that this is *new* behavior -- the icon wasn't there yesterday -- so I don't understand how it can also be the normal behavior.  If this is the new normal, a setting to bring back the old behavior would be much appreciated!

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi everyone, could you attach a screenshot showing what you're describing, and the options you get in the context menu when right clicking the icon.

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