Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

ianmh's avatar
ianmh
Helpful | Level 6
3 years ago
Solved

New icon showing up in macOS dock

Today, a Dropbox icon appeared in my dock that wasn't there before.  Does anyone know a way to disable it and go back to the old behavior, where the only Dropbox UI was the menu item?
desktop
Mac
  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi Everybody,

     

    We have resolved this issue. Quit and relaunch your Dropbox app to remove the icon from your dock. In some cases, caching issues require a second quit and relaunch. Please let us know if this issue persists and I will pass that information onto the appropriate team.

     

    Regards,

    Ben

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Could you confirm the version of the Dropbox desktop application you're running? You can see this by hovering over the icon in the menu bar.

  • jaohar's avatar
    jaohar
    Helpful | Level 7
    3 years ago

    v172.4.7555

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey ianmh and jaohar!

       

      Is it alright if we open a ticket for each one of you, and look into this further?

      • Scott S.77's avatar
        Scott S.77
        Helpful | Level 6
        3 years ago

        I am also having this issue. I have Mac OS Ventura 13.3.1 and Dropbox version is 172.4.755. Even when I right-click on the Dropbox icon and select "Hide," it remains in my dock.

         

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!