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Forum Discussion

ianmh's avatar
ianmh
Helpful | Level 6
3 years ago
Solved

New icon showing up in macOS dock

Today, a Dropbox icon appeared in my dock that wasn't there before.  Does anyone know a way to disable it and go back to the old behavior, where the only Dropbox UI was the menu item?
desktop
Mac
  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi Everybody,

     

    We have resolved this issue. Quit and relaunch your Dropbox app to remove the icon from your dock. In some cases, caching issues require a second quit and relaunch. Please let us know if this issue persists and I will pass that information onto the appropriate team.

     

    Regards,

    Ben

BenDBX's avatar
BenDBX
Icon for Community Manager rankCommunity Manager
3 years ago

Hi Everybody,

 

We have resolved this issue. Quit and relaunch your Dropbox app to remove the icon from your dock. In some cases, caching issues require a second quit and relaunch. Please let us know if this issue persists and I will pass that information onto the appropriate team.

 

Regards,

Ben

  • jaohar's avatar
    jaohar
    Helpful | Level 7
    3 years ago

    Thank you, this is resolved for me. Had to restart Dropbox twice as suggested. Version number is the same.

  • rvawt172's avatar
    rvawt172
    Explorer | Level 3
    3 years ago

    Fixed for me as well (after a second restart). Thank you!

    • Bluestraw's avatar
      Bluestraw
      New member | Level 2
      3 years ago

      FIxed for me too (after 2 restarts). Thanks for the quick resolution here.

  • scottorchard's avatar
    scottorchard
    Explorer | Level 4
    3 years ago

    This worked for me too, thank you! Two restarts of the app and everything is back to normal. Appreciate the quick resolution!

    • Scott S.77's avatar
      Scott S.77
      Helpful | Level 6
      3 years ago

      No luck on my end. I restarted Dropbox three times and still had the dock icon.

       

      I just restarted my Mac, and it's still there. 😞

      • alan91's avatar
        alan91
        New member | Level 2
        3 years ago

        Yes, like everyone else took 2 restarts. Glad the bug is fixed.

  • ianmh's avatar
    ianmh
    Helpful | Level 6
    3 years ago

    It worked!  Thanks for the quick fix!

    • Scott S.77's avatar
      Scott S.77
      Helpful | Level 6
      3 years ago

      I still have the icon in my dock.

       

      Is there anything else I can do?

  • beeflin's avatar
    beeflin
    Helpful | Level 5
    3 years ago

    It keeps reappearing. Please can it not appear in the first place?

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey beeflin, this should be resolved now.


      Can you reboot your compute and/or quit and relaunch the app and let us know how it goes?

      • beeflin's avatar
        beeflin
        Helpful | Level 5
        3 years ago

        So far so good, but it has reappeared several times recently. I'll let you know if and when it does so again. Thank you.

  • Caslar's avatar
    Caslar
    New member | Level 2
    3 years ago

    Hi, I've tried the various solutions mentioned in this thread but the are not working for me.

     

    Ventura 13.3.1
    Dropbox v172.4.7555

    I've tried:

    1). Closing the app and restarting it numerous times.

    2). Downloading Dropbox and installing it again.

    3). Rebooting, closing and restarting the app.

    Still have the dropbox icon in the Dock.

    • htristan's avatar
      htristan
      New member | Level 2
      3 years ago

      I'm having the same issue on the same version. It never used to be stuck in my dock, but now it is. No combo of rebooting, restarting dropbox, etc solves this issue.

      • beeflin's avatar
        beeflin
        Helpful | Level 5
        3 years ago

        It hasn't happened for days now, so it may have been solved by the official fix above.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      HI all, I just wanted to mention that this should be resolved with the latest, stable version of the desktop app.

       

      For anyone who hasn't been updated to that version yet, you can find it here.

       

      Let us know of any updates!

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