New message notifications will not go away

Hi JGersh, thanks for bringing this to our attention.

Are you able to tap the notifications individually to mark them as read on the device?

This will help me to assist further!

When I directly click on any of the “unread” messages it opens the message and allows me to do nothing else.  It does not change it to read or allow me to delete.  At the main message window when I click on the three dots and try to “mark all as read” nothing happens. 

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

In Dropbox iPhone app, I have a red circle with a 1 in it on the home page house icon and on the notifications bell icon.

(I used to have one on the icon app on my iPhone home screen, but I got so sick of looking at it without being able to clear it that I turned off badge notifications.)

I have three messages on the DB iPhone that show as unread not matter what I do to "read" them - either by trying to open them or using the "mark all as read" option.

(Curious why the red circle has a 1 when there are 3 unread messages.)

On my DB desktop app, I do not have a red-circle anywhere , and all three of those same messages show as read.

Help please - I'd like to finally clear this irritating and meaningless red circle.

Thanks,

Judith

P.S. Screenshots and a screen recording available upon request.

Hey amcoffice, thanks for bringing this to our attention.

Can you open the Dropbox app, tap on "account", then on the gear icon, then on "clear cache", to see if that helps?

Keep me posted.

Hey Doc5e11 and Monty3, thanks for letting us know about this.

Have you tried uninstalling the app, restarting your device and then reinstalling it, to see if that helps?

Stuck notification red circle cleared after I uninstalled and reinstalled the iPhone app - hopefully that's not a recurring issue.

Thank you.

Happy to hear that, amcoffice!

If the issue does come back, please let us know.

Have a great day!