Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

dnemes's avatar
dnemes
Explorer | Level 4
2 years ago

No context menu on windows 10. Selective sync also doesn't work.

Hey All,    Originally I had the issue, that my dropbox doesn't sync properly to one of my machines: a Windows 10 PC. It looks as if one of my folders is selectively synced (90% of its contents are...
desktop
Setting up the apps
sync
dnemes's avatar
dnemes
Explorer | Level 4
2 years ago

So I see now that the whole issue is in need of some elaboration. 
My Setup:

I have Dropbox (Basic Plan with 9.6 GB of data) installed on 3 devices.
- A Mac: this is the main install, and I have been using it since 2011. This has all my files, and most folders were originally created here during the years. No issues, works as expected. 

- An iPhone: this also works and all files can be accessed from it, when online. I have a lot of them set to offline access as well. No issues, works as expected.

- The third install was made to my Windows 10 PC, recently. There I have two issues.
1st: To this PC, for some reason, only part of my files are syncing. I have a huge folder (Egyetem), with roughly 5 gigs of data, and 20 or so subfolders. Only 3 of those subfolders sync to my PC. The app still says that all my files are 'Up to date'. I have fiddled with the selective sync preferences, and all folders are set to being stored locally (I have no Online only files, and the default is Local). Nevertheless, the missing folders don't show up. I did an advanced reinstall, and redownloaded all my files from the cloud, but still, my 90% of my (Egyetem) folder don't show up, they are still missing.

2nd.: While I was researching ways to solve the 1st issue, I have happened on the second issue: It seems that the Explorer Extension, that Dropbox is supposed to install, doesn't work on my PC. I have no Dropbox commands in my right-click context menu, and no little file badges in Explorer. 
 

Any ideas on those fronts?

 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi from me as well, dnemes! About the folders that don’t appear locally on your Dropbox app, have you also double checked their names to make sure they don’t contain any of the characters listed here?

 

As for the issue with the missing context menu options, did you recently update your computer’s OS? If not, I’d like you to take a look at these steps and let me know if they help resolve this.

  • dnemes's avatar
    dnemes
    Explorer | Level 4
    2 years ago

    It seems that most of the affected folder names contain a colon ':'. I'll try renaming, and then see if that resolved it. Thanks for the suggestion. I'll check back in any case.
    Considering the context menu, I'll try a reinstall and modifying the registry, and let you know how it went. 

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Great dnemes!

       

      Keep us posted in any case! 😀

      • dnemes's avatar
        dnemes
        Explorer | Level 4
        2 years ago

        The registry order seems fine, in the sense that the Dropbox items are among the first 15. 

        So that approach won't work, probably. 

         

         

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!