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sewkat's avatar
sewkat
Explorer | Level 3
2 years ago

"No internet connection" error on my PC Dropbox - won't finish installing

Since the middle of August I've been having problems with my dropbox on my 3 devices not syncing. Now I've lost dropbox from my pc laptop. I've uninstalled, rebooted computer, reinstalled. It won't f...
desktop
Install
windows
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi from me too, sewkat! If you go to your Security tab here, how many devices do you see currently linked to your Dropbox account? 

 

Have you also tried downloading and installing the Dropbox app via our offline installer here?

sewkat's avatar
sewkat
Explorer | Level 3
2 years ago

I only have 2 devices listed. My laptop isn't one of them.

I just tried the other download link you sent. It downloaded fine, still won't finish install, as it still says I have no internet connection. Do I have to a hard wired connection? instead of wi-fi?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for trying that out! As the next step, I suggest performing an advanced reinstall.

     

    Let me know if this doesn’t resolve the issue either.

    • sewkat's avatar
      sewkat
      Explorer | Level 3
      2 years ago

      Tried that too. Didn't work either.

      I'm about ready to give up, getting dropbox back on my laptop.  It won't install without an internet connection.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Let's try a few more things together. Can you flush the DNS cache on one of the affected devices as the next step, reboot your router, and disconnect/reconnect to the network you're using on that device?

         

        After that, I’d like you to install the Dropbox desktop app one more time using the offline installer (a new stable version has been released in the meantime, so this may help).

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