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Forum Discussion

sewkat's avatar
sewkat
Explorer | Level 3
2 years ago

"No internet connection" error on my PC Dropbox - won't finish installing

Since the middle of August I've been having problems with my dropbox on my 3 devices not syncing. Now I've lost dropbox from my pc laptop. I've uninstalled, rebooted computer, reinstalled. It won't f...
desktop
Install
windows
sewkat's avatar
sewkat
Explorer | Level 3
2 years ago

Tried that too. Didn't work either.

I'm about ready to give up, getting dropbox back on my laptop.  It won't install without an internet connection.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Let's try a few more things together. Can you flush the DNS cache on one of the affected devices as the next step, reboot your router, and disconnect/reconnect to the network you're using on that device?

 

After that, I’d like you to install the Dropbox desktop app one more time using the offline installer (a new stable version has been released in the meantime, so this may help).

  • sewkat's avatar
    sewkat
    Explorer | Level 3
    2 years ago

    what is the DNS cache? How do I flush it?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey sewkat, these are the steps I found online:

     

    1. Click the Start button. 
    2. Click All Programs > Accessories.
    3. Select Command Prompt.
    4. In the command prompt window, type ipconfig /flushdns.
    5. Press Enter.
    6. You should see a message confirming that the DNS Resolver Cache was successfully flushed
  • sewkat's avatar
    sewkat
    Explorer | Level 3
    2 years ago

    I'm running Windows 10.

    I can click the start button, but I don't have any of the other commands.

    No All Program>Accessories.

     

  • sewkat's avatar
    sewkat
    Explorer | Level 3
    2 years ago

    Okay found it. flushed. Now what?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks, sewkat for trying.

     

    Can you try a couple more things, to see if they make any difference?

     

    1. If possible, please try connecting to a different network
    2. Please create a new user profile on your computer, to see if the issue persists there as well

     

    Thanks.

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