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Forum Discussion

pedro_schuller's avatar
pedro_schuller
Helpful | Level 6
8 years ago
Solved

Not showing any Dropbox options when right-clicking the folder in Explorer

When I right-click on a folder or file on my Dropbox the drop down menu is the same as  local folders (Desktop, etc.). Therefore, I can't, for example, toggle smart sync options or access previous ve...
desktop
Uninstall
  • Jane's avatar
    Jane
    8 years ago
    Hmm… :thinking: That’s very interesting & thanks a lot for the additional details here pedro_schuller, I appreciate your ongoing cooperation & I understand that you’d like hands-on assistance moving forward! 
     
    I’d suggest continuing this discussion via email & for that reason I’ve made sure to create a Support Request on our system on your behalf, so as to focus on the issue in question based on the info I have on my tools for your account & move forward together. Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly follow-up with you from where we’ve left off here. 
     
    Thanks again & I’m wishing you a wonderful rest of the day ahead! 
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
8 years ago
I appreciate your speedy reply with the screengrabs here pedro_schuller, they were very useful indeed, let me just follow-up a bit more closely below! 
 
If it’s not too much trouble for you, could you include a (slightly) expanded screenshot? Specifically, I’m interested in seeing the full path in your File Explorer (eg. should be similar to: C:\Users\Dropbox). Can you also clarify if this affects all files & folders or only some? 
 
Thanks again & I’l be awaiting your next message! 
pedro_schuller's avatar
pedro_schuller
Helpful | Level 6
8 years ago

Hi Jane,

Indeed it affects all my files and folders. I should let you know I have a Dropbox Business plan and my colleagues are not experiencing this problem.

Here is a path of a random folder:

path

Thank you,

Pedro

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    Hmm… :thinking: That’s very interesting & thanks a lot for the additional details here pedro_schuller, I appreciate your ongoing cooperation & I understand that you’d like hands-on assistance moving forward! 
     
    I’d suggest continuing this discussion via email & for that reason I’ve made sure to create a Support Request on our system on your behalf, so as to focus on the issue in question based on the info I have on my tools for your account & move forward together. Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly follow-up with you from where we’ve left off here. 
     
    Thanks again & I’m wishing you a wonderful rest of the day ahead! 
    • MAWpg's avatar
      MAWpg
      New member | Level 2
      7 years ago

      I have the same problem. Is there a solution? This is very frustrating.

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago

        Hey there (MAWpg), apologies for the slight delay on my end. Are you still facing this issue? Please do let me know here & I’ll do my best to check back with you asap! 

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