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pedro_schuller's avatar
pedro_schuller
Helpful | Level 6
8 years ago
Solved

Not showing any Dropbox options when right-clicking the folder in Explorer

When I right-click on a folder or file on my Dropbox the drop down menu is the same as  local folders (Desktop, etc.). Therefore, I can't, for example, toggle smart sync options or access previous ve...
desktop
Uninstall
  • Jane's avatar
    Jane
    8 years ago
    Hmm… :thinking: That’s very interesting & thanks a lot for the additional details here pedro_schuller, I appreciate your ongoing cooperation & I understand that you’d like hands-on assistance moving forward! 
     
    I’d suggest continuing this discussion via email & for that reason I’ve made sure to create a Support Request on our system on your behalf, so as to focus on the issue in question based on the info I have on my tools for your account & move forward together. Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly follow-up with you from where we’ve left off here. 
     
    Thanks again & I’m wishing you a wonderful rest of the day ahead! 
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
8 years ago
Hmm… :thinking: That’s very interesting & thanks a lot for the additional details here pedro_schuller, I appreciate your ongoing cooperation & I understand that you’d like hands-on assistance moving forward! 
 
I’d suggest continuing this discussion via email & for that reason I’ve made sure to create a Support Request on our system on your behalf, so as to focus on the issue in question based on the info I have on my tools for your account & move forward together. Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly follow-up with you from where we’ve left off here. 
 
Thanks again & I’m wishing you a wonderful rest of the day ahead! 
MAWpg's avatar
MAWpg
New member | Level 2
7 years ago

I have the same problem. Is there a solution? This is very frustrating.

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Hey there (MAWpg), apologies for the slight delay on my end. Are you still facing this issue? Please do let me know here & I’ll do my best to check back with you asap! 

  • lod_ashtaroth's avatar
    lod_ashtaroth
    New member | Level 2
    7 years ago

    Likewise

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      Hey lod_ashtaroth, thanks for pinging me back here! Kindly note that this is a rather outdated discussion; just so as to focus on the issue at hand a bit closer, can you elaborate a bit on what you’ve already tried on your end to remedy this discrepancy? Have you by any chance un-installed & re-installed our desktop application as the OP?
       
      Any detail you could include on this discussion would be very helpful & rest assured that I’m here to help as much as possible. I'll be awaiting your next message!

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