Forum Discussion

KWWater's avatar
KWWater
Explorer | Level 3
4 years ago

On Windows 11, I can't access photos

After upgrading to Windows 11.  I am unable to access photos through file explorer, or attache to email, it is telling me the format is currently unsupported or the file is corrupted.  Is this the up...
desktop
Setting up the apps
windows
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hi KWWater, thanks for bringing this to our attention.

Could you provide more information about what you're experiencing? What file type are you trying to preview?

Are these photos only within the Dropbox folder? Are you on a paid plan and using Smart Sync?

Any other info or screenshots would be helpful!
KWWater's avatar
KWWater
Explorer | Level 3
4 years ago

I am seeing a view - only conflict on the bar I did not see this morning and this is a new message.  I hope you can expand the screen shots.

 

there is an image of a file draw over the top of each document that is new.

 

 

this is a business dropbox 

 

  • KWWater's avatar
    KWWater
    Explorer | Level 3
    4 years ago

    should I uninstall then reinstall?

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago
      In the screenshots, I don't see any Dropbox icon, nor are there any sync icons on the files. 

      Is the app running in the background in the system tray? Try reinstalling the app, without uninstalling it first, from this link.
      • KWWater's avatar
        KWWater
        Explorer | Level 3
        4 years ago

        I have clicked into my dropbox which is pinned to my file explorer where it has been for the last 6 years.  I will see if I can get another shot.  I have changed nothing else.

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