Forum Discussion

KWWater's avatar
KWWater
Explorer | Level 3
4 years ago

On Windows 11, I can't access photos

After upgrading to Windows 11.  I am unable to access photos through file explorer, or attache to email, it is telling me the format is currently unsupported or the file is corrupted.  Is this the up...
desktop
Setting up the apps
windows
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
The icon in Explorer indicates the Dropbox folder is on the machine, however, with the lack of icons, it could mean the app itself isn't running or syncing.

Are you able to locate the icon in the system tray?
btu001's avatar
btu001
New member | Level 2
4 years ago

my windows 10 installation of Dropbox was "NOT" running at all, which was a first. I went to sys tray and found it gone. I then clicked on the Dropbox app in the start menu and it came back up in sys tray and started syncing. Weird... that has never happened. 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!