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Password Android App won't log in. "Oops! An error has occurred, please try again later."
Recently got a Pixel 7 (upgraded from 3A where everything worked fine). Dropbox is installed and logged in.
Trying to get logged in to Dropbox Passwords app. I hit the "Sign in with Dropbox" butt...
Hi Megan - thanks for the reply. Unfortunately, this didn't work. I cleared the cache for Dropbox Passwords (after re-installing it), no change. Then, for the fun of it, I cleared the cache and the storage, no change. Am not able to give you a screenshot because every time I try, I get a black screen - does the app block screenshots?
I don't have a screenshot, but the description in my original post does describe what's happening to the best of my ability.
Any other ideas? Thanks!
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey Jess51, thanks for the additional info.
What's your phone's exact Android version, please?
Do you have the Passwords app installed on other devices as well?
- Hi Hannah,
It's Android 14. I have the Password app on my previous phone (Android 12, I think - it mostly worked on that).- Nancy
Thanks for this info, Jess51! Did you previously receive any kind of notification to your Android 12 device, when you tried to log in to Dropbox Passwords on your new mobile phone?
Dropbox Passwords will send a notification to all the devices youâve already connected to confirm the new device youâre trying to connect.
Iâd like to see if manually confirming this will help you proceed with the sign-in.
- I have pulled the old phone out. Passwords app still seems to be working there, and there were no notifications about a login attempt. I reinstalled the app on the new phone to see if it prompted anything, but I still just get the same "Oops" message.
