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Forum Discussion
"Oops, something went wrong."
Every time I try to open a file this message appears and only allows me to go back to the dropbox page. I've tried everything: an incognito window and a different browser, but every time I open the files there, they load to a white screen. I've also tried clearing my browser cache, updating the browser, and restarting my computer several times.
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It is a file in my own Dropbox account from a shared folder. I am trying to open it in PowerPoint to edit but it won't allow me to.
- Jay
Dropbox Community Moderator
So, the file previews normally on the Dropbox site, but it can't load the Office for the Web to load PowerPoint, is that correct?
Yes, that is correct.
- Jay
Are you part of a Dropbox Business team, or are you on a personal account?
I'm on a personal account.
- Jay
Is the PowerPoint file in a shared folder or a private folder on your account?
Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
The PowerPoint is in a shared folder, but I've been able to access it for the past month. Yesterday was the only day I started having a problem with it.
From what I know there is nothing restricting traffic to the Dropbox domains.
Has worked fine for 5+ years but this week it quit opening any powerpoint files
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