Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Lawix858's avatar
Lawix858
New member | Level 2
2 years ago
Solved

"Something went wrong" every time I try to open Dropbox.

For 2 days now when ever I try to open Dropbox, I get an error screen that says "Something went wrong. Don't worry your files are still safe and the Dropbox team has been notified."   This is day 2 and I need to get to my files.  What's going on???????

Error Messages
Preview
  • Rich's avatar
    Rich
    2 years ago
    Lawix858 wrote:

    For 2 days now when ever I try to open Dropbox, I get an error screen ...

    This is for the Dropbox website? If so, clear your browser's cache/browsing history and try again, or try with another browser.

7 Replies

Replies have been turned off for this discussion
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    Lawix858 wrote:

    For 2 days now when ever I try to open Dropbox, I get an error screen ...

    This is for the Dropbox website? If so, clear your browser's cache/browsing history and try again, or try with another browser.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Lawix858, let's see what we can find about this! 

     

    Do you get that error when you try to access your content, or account?

     

    Also, which platform do you use? Our website, desktop or mobile app? 

     

    Keep me posted, and we'll take it from there! 

  • Lawix858's avatar
    Lawix858
    New member | Level 2
    2 years ago

    I am using Safari on a iMac.  When I click the Dropbox Icon to open my account, I get the error message with a purple icon in the middle of it.

  • Lawix858's avatar
    Lawix858
    New member | Level 2
    2 years ago

    This is data 2 of this happening and I can't get to my files now.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Lawix858! 

     

    Do you notice this behavior only when you're using Safari? Have you tried another browser too? 

     

    Would you mind sending over a screenshot of the message you get on your end? 

  • Lawix858's avatar
    Lawix858
    New member | Level 2
    2 years ago

    Thank you for the help!  When I cleared the browser it work normal again.

     

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!