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"Something went wrong" error when accessing my app on my MacBook.
Hi! I tried to get into my account with my Macbook air and saw an error message, some kind of pink dart and board saying :
"Something went wrong. Don`t worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help center and forums for help, or head back to home."
The status page doesn't mention anything, and it is the first time this happens to me. Can someone help? Dropbox has been a smooth ride until now, and I have a lot of things on it. If this isn't sorted I will cancel my account and stop using the site.
Thanks in advance!
Louis.
Louis Clerc and Welshi23
Our Engineering team has deployed a fix. You should no longer see this error message, but please let us know if you do and we can take another look. Thanks for reporting this!
20 Replies
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- Megan
Dropbox Community Moderator
Hi Louis Clerc, let's jump right into this!
Would you be able to send me a screenshot, in order for me to have a visual of this, please?
Have you tried logging out of the app, and the sign back in?
Keep me posted, and we'll take it from there!
Hi,
Haven't tried to log out/log in, I will do it. Here is a screenshot.
Cheers,
Louis.
Hi,
I logged out and in again, and the same message showed up.
Dropbox seems to work normally on my phone though. Thanks in advance for your help.
Cheers,
Louis.
I have the same problem can anybody help please i have deleted 90% of files changed password logged in and out
- Megan
Thanks for the info Louis Clerc & Welshi23!
Since it seems this info is coming when you access your account online, would you mind clearing the cache of your browser too, and trying again?
Also, do you notice the same behavior when you access our website using a different browser?
Hi,
Cleaned the cache, but to no avail. The message is still there and blocks access to the files. I don't have any other browser I would use with this computer.
Cheers,
Louis.
- Megan
Hey Louis Clerc, one more thing: would you mind checking and making sure you're also using the latest update on your current browser?
Hi,
I am using the latest version of safari, yes.
Cheers,
Louis.
The situation rn:
BenDBXCommunity Manager
Hey Louis Clerc and Welshi23,
Thanks for reporting this. I've informed our Engineering team, who is now investigating. I'll provide an update here when I know more!
Ben
