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g1na's avatar
g1na
Explorer | Level 3
3 years ago

"Oops, something went wrong."

Every time I try to open a file this message appears and only allows me to go back to the dropbox page. I've tried everything: an incognito window and a different browser, but every time I open the f...
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g1na's avatar
g1na
Explorer | Level 3
3 years ago

Yes, that is correct.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Are you part of a Dropbox Business team, or are you on a personal account?

  • g1na's avatar
    g1na
    Explorer | Level 3
    3 years ago

    I'm on a personal account.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Is the PowerPoint file in a shared folder or a private folder on your account?

       

      Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

      • g1na's avatar
        g1na
        Explorer | Level 3
        3 years ago

        The PowerPoint is in a shared folder, but I've been able to access it for the past month. Yesterday was the only day I started having a problem with it.

        From what I know there is nothing restricting traffic to the Dropbox domains.

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