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Permissions Error upon Upgrade to Mac Monterey
I just updated to Mac OS Monterey on my MacBook Pro (Mid 2015) and now Dropbox doesn't work anymore. Specifically, I get an error message saying that Dropbox can't start because, "This is usually bec...
- Thanks for sending over the requested screenshot, Michelle!
Have you tried to perform an advanced reinstall, by any chance?
If not, please give that a go and let me know how it goes.
Cheers.
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi Erik Toussaint, you can find these settings by following these steps.
don't get it Jay. I do not understand why things suddenly do not work after updating my computer. I think it is too easy to blame apple.
I'm having the same problem. I tried to fix it by turning on Accessibility for Dropbox, but I can't even get Dropbox to show up in my Accessibility panel. Here is the error information:
bn.BUILD_KEY: Dropbox
bn.VERSION: 142.4.4197
bn.constants.WINDOWS_SHELL_EXT_VERSION: 52
bn.is_frozen: True
machine_id: f87dfb45-4512-54cc-9459-4a0b58cdc90a
pid: 997
ppid: 1
uid: 502
user_info: pwd.struct_passwd(pw_name='michelle', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Michelle Pesce', pw_dir='/Users/michelle', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='michelle', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Michelle Pesce', pw_dir='/Users/michelle', pw_shell='/bin/bash')
euid: 502
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'Chiara', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'Chiara', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/michelle'
appdata: '/Users/michelle/.dropbox/instance1'
real_path='/Users/michelle/.dropbox/instance1'
mode=0o40700 uid=502 gid=20
parent mode=0o40700 uid=502 gid=20
dropbox_path: None
not found
parent not found
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/h3/_mwq2h550v3gy34pw4c2_w2m0000gp/T'
real_path='/private/var/folders/h3/_mwq2h550v3gy34pw4c2_w2m0000gp/T'
mode=0o40700 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
Traceback (most recent call last):
File "dropbox/client/authentication/register_host_helper.pyc", line 483, in _try_register_host
File "dropbox/client/authentication/register_host_helper.pyc", line 949, in handle_changed_host_secret
File "dropbox/sync_root/helpers.pyc", line 367, in destroy_root_from_config
AssertionError
Aaaaannnndddd.... it says there is "invalid HTML" in this post so it evidently removed part of the error message before I can even post it. Hopefully there's enough there to help solve the problem. I'm so frustrated - please help!
- NancyWelcome aboard our Community, mikafox!
Since I understand that there’s a part of your error message that may be missing, can you send me a screenshot of the full error log perhaps, so that I can take a look?
Besides that, I'd like you to clarify what's your device's exact OS.
Give me a shout, when you’ve got more info.Thank you for reaching out! Attached is the full error message code.
I'm running macOS Monterey v12.3.
I have reinstalled dropbox and can see that it is enabled in both the Accessibility and Full Disk Access panels now, but I still get the error message that it cannot start and a link to this error message.Thank you for your continued help!
- Michelle
