Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

TomF's avatar
TomF
Explorer | Level 4
2 years ago
Solved

Popup window: “Dropbox.app” would like to access data from other apps.

I have gotten a popup window several times recently on my MacBook Pro that says: “Dropbox.app” would like to access data from other apps. Why am I getting this popup and should I say yes?
desktop
Dropbox Plus
Error Messages
Mac
  • radical_exponent's avatar
    radical_exponent
    2 years ago

    Hi again,

     

    We've applied another fix here (many thanks to @WileECoyote!), which went out in v199 stable (and also v200 beta).

     

    Again, if you update and you're still seeing this issue - please reply here!

     

    Thanks!

MarioC's avatar
MarioC
Helpful | Level 5
2 years ago

 Even when I allow access I continue to get the popup.

Mac OS Sonoma 14.1.2

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey MarioC, thanks for posting here! 

 

When did this start happening? 

 

Would you be able to send me a screenshot of the pop-up you get, and also clarify the version of our app that you use on your end, please? 

 

Keep me posted, and we'll take it from there!

  • brownleepress's avatar
    brownleepress
    New member | Level 2
    2 years ago

    I've been getting the same pop-up, I believe. This is what I keep seeing...

     

  • repotxtx's avatar
    repotxtx
    New member | Level 2
    2 years ago

    I've also been getting this same popup on my Macbook for the last week or so, at least once a day sometimes multiple times. Regardless of how I answer it always comes back.

     

    MacOS: Sonoma 14.0 

    Dropbox version: v191.4.4995

  • MarioC's avatar
    MarioC
    Helpful | Level 5
    2 years ago

    Started maybe a couple of weeks ago. I haven't kept a screenshot but same as brownleepress below. I am using Dropbox Plus.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi MarioC, thanks for letting me know more about this! 


      Since you use macOS, can you please try the steps in the following Help Center article, in order to edit or turn off your accessibility settings, to see if you still get the same results?

      • MarioC's avatar
        MarioC
        Helpful | Level 5
        2 years ago

        No that article does not help at all because it refers to a dialog box which is only accessible during initial instal. Having waded all through I find this:
        "If you want to edit accessibility settings after you’ve already installed Dropbox, follow the instructions for your operating system in this article." Sigh. Is now I have to go there and start again. I'll put it on the list to do.

  • cm4427's avatar
    cm4427
    New member | Level 2
    2 years ago

    Same exact issue here.  Every day or two I get this message.  I don't allow, it comes back.  I do allow, it comes back.  Dropbox created this prompt, so surely someone can explain why it appears, and the consequences of both choices.  Or not?  What's the status of these inquiries?  Thanks

    • SuperUser2's avatar
      SuperUser2
      Helpful | Level 5
      2 years ago
      As no community members have been able to provide a solution (I am still clicking ‘Don’t Allow’ on the regular) I’m looking into Other Support Options listed on this Community page. If Dropbox customer service can address the issue I’ll report back.
      • BenDBX's avatar
        BenDBX
        Icon for Community Manager rankCommunity Manager
        2 years ago

        Hi Everybody,

         

        Thanks for reporting this. Our Engineering team has been notified and currently investigating. We'll provide an update here when we have more information to share.

         

        Thanks,

        Ben

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!