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Forum Discussion

TomF's avatar
TomF
Explorer | Level 4
2 years ago
Solved

Popup window: “Dropbox.app” would like to access data from other apps.

I have gotten a popup window several times recently on my MacBook Pro that says: “Dropbox.app” would like to access data from other apps. Why am I getting this popup and should I say yes?
desktop
Dropbox Plus
Error Messages
Mac
  • radical_exponent's avatar
    radical_exponent
    2 years ago

    Hi again,

     

    We've applied another fix here (many thanks to @WileECoyote!), which went out in v199 stable (and also v200 beta).

     

    Again, if you update and you're still seeing this issue - please reply here!

     

    Thanks!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey MarioC, thanks for posting here! 

 

When did this start happening? 

 

Would you be able to send me a screenshot of the pop-up you get, and also clarify the version of our app that you use on your end, please? 

 

Keep me posted, and we'll take it from there!

MarioC's avatar
MarioC
Helpful | Level 5
2 years ago

Started maybe a couple of weeks ago. I haven't kept a screenshot but same as brownleepress below. I am using Dropbox Plus.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi MarioC, thanks for letting me know more about this! 


    Since you use macOS, can you please try the steps in the following Help Center article, in order to edit or turn off your accessibility settings, to see if you still get the same results?

    • MarioC's avatar
      MarioC
      Helpful | Level 5
      2 years ago

      No that article does not help at all because it refers to a dialog box which is only accessible during initial instal. Having waded all through I find this:
      "If you want to edit accessibility settings after you’ve already installed Dropbox, follow the instructions for your operating system in this article." Sigh. Is now I have to go there and start again. I'll put it on the list to do.

      • SuperUser2's avatar
        SuperUser2
        Helpful | Level 5
        2 years ago

        This worked for me, so far. Seems like a Mac issue, as you have to allow Dropbox 'to control your computer' which sounds ominous.

        The fix:

        Mac Settings > Privacy and Security > Accessibility > 'Allow these apps to control your computer' and toggle ON.

    • nb123's avatar
      nb123
      New member | Level 2
      2 years ago

      None of these things work. This is becoming so annoying. The dialogue box pops up like every 5-10 minutes and sometimes it pops up several times in a row. 

      • SuperUser2's avatar
        SuperUser2
        Helpful | Level 5
        2 years ago

        I take back my earlier suggestion, as it has come back for me, too. I keep clicking 'Don't Allow'. Have no idea how to get rid of it! Apologies for the earlier suggestion. The Privacy and Security > Accessibility action had no effect.

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