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Popup window: “Dropbox.app” would like to access data from other apps.
I have gotten a popup window several times recently on my MacBook Pro that says: “Dropbox.app” would like to access data from other apps.
Why am I getting this popup and should I say yes?
radical_exponent
Dropbox Engineer
Dropbox EngineerHi everyone,
We've applied a couple fixes here, the latest of which went out in v198, but we're unsure if we've caught all the cases this can be happening in. If you update to that build and you're still able to reproduce the problem, please reply here! Any details you can add about what you were doing at the time you next see the bug, would be very helpful!
Thanks!
Thanks for your work on this, but the problem persists, at least for me. I updated to v198 on Friday and am currently on 198.4.7615. I have seen this dialog every day since upgrading to v198.
I power off my system each night and reboot it each morning. Sometime after the reboot (could be anywhere from minutes to a few hours), this dialog appears, asking if Dropbox can access other application data. I click Don't Allow. The box closes and doesn't reappear until the next day following bootup. It does this reliably everyday, and I have no clue what might be triggering it. This morning it appeared while I was in MacOS Terminal, secure-shelled over to a Linux box, so I wasn't interacting with files on the local Mac at all.
2018 Mac Mini. MacOS 14.4.1. Let me know what other information might help.
BenDBXCommunity Manager
Hi WileECoyote,
Thanks for following up with us. Would you mind if I reached out via email to gather some additional information?
Not a problem. Anything to help get rid of this. LOL.
- BenDBX
Great, I've sent you an email. Check your inbox when you get a chance!
- radical_exponent
Thanks @radical_exponent. I haven't encountered this issue since upgrading to v199 over two days ago. Great work Dropbox team!
I'm running Dropbox v204.4.5420 on Mac OS Sonoma 14.5. The error continues ...
How do we adjust Preferences or System Settings to get rid of this error?
- Hannah
Dropbox Community Moderator
Hey Miller A.1, thanks for letting us know about this.
Can you try to give Dropbox full disk access, to see if it helps?
Hi Hanna, thanks for your quick reply! Dropbox doesn't need Full Disk Access. Only Disk Utility, Terminal, and SMBD gets that on my system. Dropbox file system access is limited to its own folder, and I don't enable "Backup" or external drive access features. And Apple no longer permits Photos syncing. There's no file that Dropbox would need to access that's not in it's own folder. Can you explain why this very dangerous setting would be used? Thanks, -- Miller
- Nancy
Miller A.1, can we log a ticket for you and look into this further? If that’s alright, we can message you to the email address you see here.
FWIW, I haven't seen this issue since my last post, when it was resolved with an update to the Mac Dropbox client.
Thanks Nancy, I've dismissed the dialog box and it has not returned. It may return in the future, unless you believe this has been resolved. Given the high-privilege nature of Full Disk Access, I've left that setting disabled. It is not at present a concern. I'll reply again if the issue returns.
