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nitzi's avatar
nitzi
Helpful | Level 5
6 years ago
Solved

Problems with fingerprint access

Hello I'm using Realme 6 pro device. When secure the account with password, it works fine. However, adding a fingerprint method, causes the application to crash. I've done this so far (with n...
account access
Mobile
security
Setting up the apps
  • Walter's avatar
    Walter
    6 years ago

    Hi @nitzil; how are you today?

     

    We've had some similar reports about this and as I mentioned there as well, I wasn't able to reproduce the issue on an Android device running the last, stable version of the app which is 200.2.8. 

     

    Could it be that you're using the beta version of our Android app on the affected device? That would be 202.1.2 as found within your mobile's app store and you should be able to revert to the stable releases from there (Google Play) too. 

     

    In any case, please keep us posted! 

nitzi's avatar
nitzi
Helpful | Level 5
6 years ago
Thanks, the Beat version was the problem.. thanks again.
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Glad to hear it's working again, nitzi. Let us know if you need any further assistance in future.

 

Enjoy your weekend!

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