Re: Dropbox freezes and crashes my file explorer.

Hey there doubleezat, thanks for posting here today! 

Does this happen with your Dropbox folder, or any other folder on your device? 

As a test, would you mind quitting the app, and then -before opening it again- checking to see if the same thing happens while the app isn't running? 

Let me know what you find, and we'll take it from there!

Hi Megan, it happens only on Dropbox folder. Folder from other cloud storage provider is not affected, as are local storage folders.

I have tried quitting the app, and the folder still freezes. However, if I uninstall the app, the folder can be opened with no issue. After reinstalling the app, the issue reoccurs.

Hi from me too, doubleezat! Can you clarify what’s the OS version of your computer, as well as the Dropbox app version?

Did you start having this issue after an update, for example, or did something else happen?

Hi Nancy, I'm on Windows 10 22H2, and my Dropbox version is 189.4.8395. Unfortunately, I did not notice the update as the app is always updated automatically.

What happened was I switched on my PC this Tuesday after the festive holiday, and the issue starts happening. A roll back using System Restore (to last week's restore point) solved the problem temporarily, but today the issue reoccurs.

Thanks for clarifying, doubleezat! Can I log a ticket for you then? We’ll need to investigate this internally, it seems.

Hi Nancy. Yes, please proceed with logging a ticket for me. Thank you.

Hey doubleezat - sorry to jump in here, but could you clarify if the app is up to date or syncing when this happens?

Also, do you happen to have any other 3rd party apps other than the antivirus you mentioned that might be monitoring, syncing or backing up your files in the Dropbox folder? 

Hi Walter, yes, the app is up to date and syncing with no issue.

I only have one anti virus app which is Trend Micro Maximum Security. I am not aware of any other apps that might be monitoring, syncing or backing up my Dropbox files. I have also ran through troubleshooting and debugging with Trend Micro's technical support - they concluded that the issue is not coming from their antivirus app.

Thanks for the additional information doubleezat 

I've just sent you an email to investigate further, so please have a look at your inbox and we'll take it from there.

I have the same problem

Sorry to hear this, keithrnorris. What’s your OS version, as well as Dropbox app syncing status and app version? 

Did you notice this issue after a specific update? 

Have you tried completely uninstalling and reinstalling the Dropbox app?

I've got exactly the same problem since 3 days.

And strange thing is, it exist on every computer (4) in company.
WIndows 11 + Dropbox all of them

Every possible solution in internet was tried by me!

Same here. 3 days ago it started happening to me. I've tried advanced reinstall and all the solutions posted in all of the older threads like this one. Nothing seems to work.

I think this is really a dropbox problem.
It is really impossible that on all computers during the same day occured a problem.
Also there are no Dropbox sync icons from that day (I've unistalled OneDrive already and made other steps).

Same problem here on Windows 11, Dropbox get's stuck, no syncing any more and Explorer is extremely slow. That MUST be a Dropbox Client problem, so many guys here with that problem 😞