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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Re: I keep being asked for my Mac password every time I rename/move files on Dropbox

Thanks for posting this on our Community, fooost!

 

First off, what’s the filepath of your Dropbox folder? You can double check this on the Sync tab of your app preferences.

 

Was there a specific update before you noticed this issue?

 

Finally, when saying you’ve checked permissions, have you given Dropbox full accessibility with these steps

 

Let me know.

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  • fooost's avatar
    fooost
    Explorer | Level 3
    2 years ago

    Hi Nancy, 

    Thanks for the reply. I checked the things you asked.

    The filepath is: Macintosh HD/Users/XXX/Dropbox

    No specific update has been taken place, just like I told you earlier I got the same things installed and same updates on my macbook, where everything works fine. 

    All the permissions are there!

    I found out something new. So when I do the following things it will give me a popup from Finder where it say something like: Finder wants to change the name of "...". Enter your password to allow this.

    • When changing a folder or item
    • When moving an item towards another folder in Dropbox
    • When moving an item out of Dropbox

    This is only happening in the finder. When I go online, browser, it works.

    But when I copy a total new item inside a folder which was previous lets say on my desktop. It works. I can just copy it in there. Also I can change the name of that item, or move it somewhere else. How on earth.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the additional information fooost - much appreciated. 

     

    Can you please clarify if you installed the desktop app with admin privileges in the first place giving it full access as outlined here

  • fooost's avatar
    fooost
    Explorer | Level 3
    2 years ago

    Hi Walter. Yes, both. I will just have to reinstall I guess. Just a weird bug?

  • fooost's avatar
    fooost
    Explorer | Level 3
    2 years ago

    Now that I think about it. I think it might have started after I clicked 'Send and track' tryout for 30 days..

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the additional info there fooost 

     

    Let us know if this persists after reinstalling the app. 

  • fooost's avatar
    fooost
    Explorer | Level 3
    2 years ago

    Hi Walter,

     

    Still trying some stuff. So when I drop and drag a folder to my desktop, it just works. After I was trying to delete the map from dropbox (via Finder). So I can drag the desktop folder back towards Dropbox and it would work again (since new things just works, its only the old maps/items that doesnt work). But I can even delete the map, also not when entering my password. It says: 

    And believe me, I 'downloaded' the map. Its green.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Does this error persist after refreshing your Finder window or rebooting your device fooost?

  • fooost's avatar
    fooost
    Explorer | Level 3
    2 years ago

    Yes, tried both. Force quit Finder, and rebooting. Still not working.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the update, fooost.

     

    Did you reinstall the app after all? And if so, did it help?

  • fooost's avatar
    fooost
    Explorer | Level 3
    2 years ago

    Yes, it fixed it. But tbh that shouldnt be the way right? Thanks for trying tho, and good luck finding the answer, bacause I cant be the only one. 

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