You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

TCLI's avatar
TCLI
Explorer | Level 3
5 years ago

Re-install Dropbox but now stuck at "waiting to download Dropbox"

I tried to re-install Dropbox Client on my Windows 10 PC. I've downloaded the latest Dropbox client from the official site, but it will stuck a "waiting to download". I've also tried the offline installer with no luck. Same situation.

I was wondering could anyone help me to resolve this issue?

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hi TCLI; how are you today?

     

    From the sounds of it, the download of our installer wasn't complete or somehow interrupted. Could you reboot your computer and try anew, perhaps from another browser?

     

    If you still get the same error, please forward me a screenshot so I can get a visual too.

     

    Thanks!

    • TCLI's avatar
      TCLI
      Explorer | Level 3

      I've restarted my PC hundred of times. Trust me. I've googled related topics and discussions. It's still in "Waiting to download Dropbox".

      Like I said before, I've tried to download the installer that you linked, as well as the offline installer. Also, I tried to follow the advance re-install guide, still with no luck. 

      If this problem can not be resolved, I probably will switch to another product.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for the update TCLI.

         

        Could you check your hard drive space on your computer, simply by opening up My Computer? The Explorer window should inform you of how much free space you have left while if it doesn't, right-click on your hard drive and click 'Properties'.

         

        While we're at it, have you rebooted your computer and router lately?

         

        Let me know what you find!