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KJWSr's avatar
KJWSr
Explorer | Level 3
5 months ago

Re: Issues with local files showing a cloud icon on Mac OS 26/Dropbox Beta Build 230.3.8686

Hi Walter,

I have attached screenshots of both the appearance of the files in Finder and the window that appears when I click on the Menu Bar icon. I have tried saving images from my local drive to a folder on Dropbox. I appears that the file is saved but the image does not appear in the Dropbox folder. It's like there is no connection between Dropbox and my iMac. I am unable to open any files that appear in the Dropbox folder.

 

4 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Hi KJWSr, just for clarification, are you the same user as kwarendorf, meaning you have two separate Dropbox accounts?

  • KJWSr's avatar
    KJWSr
    Explorer | Level 3
    5 months ago

    Hi Jay,

    I am. I realized that I had set up a Test account to confirm the use of external drives. I just deleted that account. I should have only one remaining account, pointed to [Removed as per Community Guidelines]

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Thanks for the update. Regarding your recent query, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

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