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AlxBzh's avatar
AlxBzh
Explorer | Level 3
4 years ago

Re: Unable to open the app on Mac OS Monterey

Hi,

I have the same problem. With the latest version, when I click on the dmg file, nothing happens. With the link you provided, I can install dropbox but when I try to connect, it says I have an osbolete version. I checked the boxes like you said but it's still not working, I still get the obsolete version message...
Do you have another idea?
Thx

Alx

5 Replies

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hi AlxBzh, let's get right into it! 

    What is the installed OS on your device? 

    Feel free to also send me a screenshot of the message you see on your end. 

    Let me know of any updates.
  • AlxBzh's avatar
    AlxBzh
    Explorer | Level 3
    4 years ago

    Hi,

     

    I have Monterey 12.2.1. As I said, when I click on the "normal" dropbox installer found here: https://www.dropbox.com/download, nothing happens. When I use Dropbox 134.4.4115.dmg as was suggested in one of the messages, I can install the software but when I try to connect to my account, I get :

     

    I went in the system preferences to check the boxes as suggested in another message but it hasn't changed anything.
    I'd be grateful if you could help!

    Thx

    Alex

  • AlxBzh's avatar
    AlxBzh
    Explorer | Level 3
    4 years ago

    Hey Megan!

     

    It worked! Thanks a lot!

    Nevertheless, I get this message so I hope it will continue working.

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hi AlxBzh! 

    I'm so glad it worked! 

    As for this message: Dropbox's functionality on your computer will remain unchanged, and your data will remain accessible.

    This statement just refers to how the desktop software will behave in a future macOS release.

    Have a lovely weekend ahead,enjoy!

     

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