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Forum Discussion

PiotrW's avatar
PiotrW
Explorer | Level 3
5 years ago
Solved

Unable to open the app on Mac OS Monterey

Hi,  can't open the app. The info below:    bn.BUILD_KEY: Dropbox bn.VERSION: 135.4.4221 bn.constants.WINDOWS_SHELL_EXT_VERSION: 51 bn.is_frozen: True machine_id: 5be6e088-cdcf-566c-bc8...
desktop
Error Messages
Mac
Setting up the apps
  • Walter's avatar
    Walter
    5 years ago
    Hey PiotrW, sorry to hear about this.

    Could you try the following steps and let me know if they helped?
    1. Click on the Apple icon in the top left hand corner of your screen
    2. Select System Preferences...
    3. Then Security & Privacy
    4. Select the Privacy tab
    5. To make changes, you will need to click on the lock icon, and enter your macOS password
    6. Select Full Disk Access
    7. Check the box beside Dropbox
    8. Select Accessibility
    9. Check the box beside Dropbox
    10. Now please, attempt to restart the Dropbox desktop app.
    Let me know how it goes!
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hey PiotrW, sorry to hear about this.

Could you try the following steps and let me know if they helped?
  1. Click on the Apple icon in the top left hand corner of your screen
  2. Select System Preferences...
  3. Then Security & Privacy
  4. Select the Privacy tab
  5. To make changes, you will need to click on the lock icon, and enter your macOS password
  6. Select Full Disk Access
  7. Check the box beside Dropbox
  8. Select Accessibility
  9. Check the box beside Dropbox
  10. Now please, attempt to restart the Dropbox desktop app.
Let me know how it goes!
AlxBzh's avatar
AlxBzh
Explorer | Level 3
4 years ago

Hi,

I have the same problem. With the latest version, when I click on the dmg file, nothing happens. With the link you provided, I can install dropbox but when I try to connect, it says I have an osbolete version. I checked the boxes like you said but it's still not working, I still get the obsolete version message...
Do you have another idea?
Thx

Alx

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hi AlxBzh, let's get right into it! 

    What is the installed OS on your device? 

    Feel free to also send me a screenshot of the message you see on your end. 

    Let me know of any updates.
    • AlxBzh's avatar
      AlxBzh
      Explorer | Level 3
      4 years ago

      Hi,

       

      I have Monterey 12.2.1. As I said, when I click on the "normal" dropbox installer found here: https://www.dropbox.com/download, nothing happens. When I use Dropbox 134.4.4115.dmg as was suggested in one of the messages, I can install the software but when I try to connect to my account, I get :

       

      I went in the system preferences to check the boxes as suggested in another message but it hasn't changed anything.
      I'd be grateful if you could help!

      Thx

      Alex

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hey AlxBzh!

        Interesting case there. Have you also tried the offline installer on your end? 

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